A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles. NTO has Social Accounts and Contacts turned on in its account. Why is the salesperson unable to access the information?

The information shown is based on the sales representative's social connection with the contact.

Explanation:

Although the Northern Trail Outfitters (NTO) has turned on Social Accounts and contacts in its account, a salesperson at the Northern Trail Outfitters (NTO) is not able to view the contact information from the social sites is because the sales representative is not socially connected to the contact whose information he wants to know. Thus to enable to know the information of the contact, the salesperson has to connect with the contact. Therefore the salesperson cannot view the information because the information shown is based on the sales representative's social connection with the contact.