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23 September, 05:37

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers. True or False True False

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  1. 23 September, 05:42
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    False.

    Explanation:

    The difference between analytical CRM (Customer Relationship Strategy) and operational CRM (Customer Relationship Strategy) is the direct interaction of the organization and customers. It is not the direct interaction of the organization and suppliers. So we conclude that the answer is False.
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