English

4 June, 09:03

What type of negative business message does this statement convey?

We sincerely regret that we are unable to offer a replacement for the toaster oven because the warranty period has expired. You may want to consider our range energy-efficient toaster ovens, which have some great new features.

A.

rejecting a claim

B.

explaining a service fault

C.

denying a request

D.

responding to a negative comment

+3

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