Aden is responding to a customer who complained about delivery delays. He writes, "I hope that we can continue to work together next year on projects that call for punctual, speedy delivery." Which goal for writing a negative message is Aden addressing?

A.

Be empathetic.

B.

Be future-looking.

C.

Be fair.

D.

Be professional.

Question

Kendra Navarro

English

23 March, 15:36

Aden is responding to a customer who complained about delivery delays. He writes, "I hope that we can continue to work together next year on projects that call for punctual, speedy delivery." Which goal for writing a negative message is Aden addressing?

A.

Be empathetic.

B.

Be future-looking.

C.

Be fair.

D.

Be professional.

+2

Answers (1)

Know the Answer?

Darien Anthony · Answer 1

B

Explanation:

Aden is addressing this with an assumption there is a second chance, so this implies that Aden will fix the issue, so he can be ensured, he might still provide service.