Critically evaluate how social media reports on poor service delivery

Answer with Explanation:

"Social media" are applications or websites wherein users are able to interact with each other by chatting and sharing information. It also aids the customers of food deliveries to share their experience and comments regarding the food they ordered and the service provided.

Besides positive comments, negative comments are also seen on the platform. This may be disheartening for the restaurant who delivered the order but it allows greater opportunities for improvement. "Poor service delivery" may be presented in scale options (like in a scale of 1 to 5, rate the service delivery) and it is considered to be the lowest number (1). Most of the time, such low rate is accompanied by a further explanation of reason on why the rate was low so the restaurant can understand about the situation and prevent it from happening in the future.