Alan works as a customer service executive for an electronics showroom. He has come across an angry customer who is complaining about a faulty product that he purchased from the showroom a week ago. If Alan has good customer service skills, which of these steps should he take? A. tell the customer to bring a written complaint later B. ignore the customer completely C. be responsive as well as polite D. keep the customer waiting as long as possible

Question

Kara Hanna

Mathematics

29 October, 22:41

Alan works as a customer service executive for an electronics showroom. He has come across an angry customer who is complaining about a faulty product that he purchased from the showroom a week ago. If Alan has good customer service skills, which of these steps should he take? A. tell the customer to bring a written complaint later B. ignore the customer completely C. be responsive as well as polite D. keep the customer waiting as long as possible

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Answers (1)

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Maddie · Answer 1

The correct answer is C. Be responsive as well as polite.

Step-by-step explanation:

The customer is angry and possibly with zero tolerance to wait or for not receiving an immediate solution, after the purchase he did a week ago. So, the only real option to solve the issue is that Alan, as a skillful, resourceful and proactive Customer Service Executive will listen to the customer politely and come up with a solution. It's clear the customer will get even more mad if:

1. He has to write a complaint and bring it later.

2. He's being completely ignored by Alan. That behavior would be unacceptable.

3. Keep the customer waiting endlessly. That attitude would be disrespectful and aggressive.