Date charge payment balance notes 1/31 $75 $0 $75 monthly fee 2/15 $6 $75 $6 payment; 2 movies purchased 2/28 $100 $0 $106 monthly fee, repair fee 3/31 $87 $0 $193 monthly fee; 4 movies purchased 4/30 $75 $0 $268 monthly fee; account suspended if you called him on may 15th to ask him to pay his outstanding balance and he refuses to pay, what would you do?

One should try to the maximum extent to get something in writing from the customer, If it is a written communication, then there are two ways to deal with such a situation, If the customer refuses to pay the outstanding amount this event would be either verbal or written communication and If it is a verbal communication, then care should be taken to send a few reminder letters in a polite manner indicating the amount due from the customer.

Here's my computation:

outstanding balance = $21,772.00 interest = 6.8 %

$21,772 x. 068 = $1480.496$21,772 + $1480.496 = $23,252.496

$23,252.496 / 48 = $484.427

meaning you have to pay $484.427 monthly for 4 years