Why is designing a successful service operation often more difficult than a successful design of a tangible product?

A. Strong element of customer involvement

B. Lack of computer-aided design

C. Tangible products are more personalized

D. More challenging inventory considerations

Answer:

A. Strong element of customer involvement

Explanation:

A service operation involves managing and performing the activities that are necessary to deliver services at a good level of quality to customers. Service operation tends to be more difficult than a successful design of a tangible product because the process involves high customer contact because customers are consumers of the product but in the case of the services, they are also part of its production and this is more difficult to control. According to this, the answer is that a successful service operation is more difficult because it has a strong element of customer involvement.