A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

Question

Dawn

Social Studies

28 April, 11:57

A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

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Answers (1)

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Carter Mullins · Answer 1

The technician should try to install an application the drive will work with the drive

Explanation:

Since the drive was installed and a save option was present a day before, that means the drive is compatible with the user system and the next day, there are complicating issues with the drive, what the technician should do first is to try run the drive with an application to see if the drive is installed properly. If the problem persist, the technician should uninstall the drive and install properly again.

Also another possibly problem, is that maybe the drive was deleted from the system or it was not saved properly or not installed properly. Basically, the technician