Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, "Guess what, Javier? I got the deal ... I got the big contract ... we finally closed the sale with that giant computer company. I am so excited." Javier responded in a soft voice, "That's nice." Which emotional intelligence ability does Javier most likely need to develop?

Ability to respond appropriately to others' emotional cues

Explanation:

Emotional intelligence is defined as the ability to oversee one's own as well as other person's emotions, to differentiate between different emotions and tag them appropriately, and to use the emotional information to conduct behavior and thinking.

There are five elements of emotional intelligence (EI) i. e self-regulation, motivation, social skills, self-awareness, and empathy.

Emotional intelligence plays a significant role in various aspects of a person's life such as emotional self-concept, sensitivity towards others and one's own emotion, keeping positive mood, openness, and coping with stress.