is the process whereby a neutral third party aids and encourages parties to a dispute to reach a mutually satisfactory outcome.

Mediation

Explanation:

Mediation refers to that interactive process in which the third party that is neutral act as an aid and motivate other two-party that involves in dispute to reach some outcome that is good for any project or for the organisation or for any matter.

In this communication techniques is used by third party to resolve the dispute by encouraging both party to take active participation in the communication.