Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after the lower-level managers learned about the same. Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation?

Question

Roy Torres

Social Studies

11 January, 11:37

Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after the lower-level managers learned about the same. Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation?

+5

Answers (1)

Know the Answer?

Trey Gibbs · Answer 1

Filtering

Explanation:

When communication is not established or between people who are together, or between teams, as in the case shown in the question above, it is possible to state that there are three possible problems: filtering, blocking and noise.

In the case of the above question, what happened was filtering.

When a message is only partially received, communication exists, but there is what is called filtering. People, because of their life experience, religion, mode of creation, or fear of bad consequences, filter messages and do not pass them on, interpreting how they want or selecting what they want.