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13 December, 15:14

Peter, a customer-care executive of Homefort Inc., an electronics company, adopts the problem-solving process to find a solution to a complaint he received from a customer regarding the non-functioning of a microwave. After identifying the problem, what is Peter likely to do next?

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  1. 13 December, 15:21
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    The answer is: Compile and analyze the data

    Compiling refers to the process of collecting all relevant information that needed for our future actions (in this situation, it would be the irregularties that faced by the consumers)

    After all data is collected, analyzation is being done in order to determine the cause of the irregularties.

    Both of these steps are necessary in order to formulate the correct solutio
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