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31 December, 00:55

Service recovery

The process of righting a wrong or correcting something that has gone wrong involving provision of a product or service to a consumer. The concept involves not only replacing defective products, but also going the extra step of providing compensation for the customer's inconvenience.

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  1. 31 December, 01:02
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    Service Recovery

    Explanation:

    The reason is that when the company takes the responsiblility for the rectification or amendment of the product delivered due to its own fault then such processes carried forward to recover the product sercive delivered is referred to as service recovery. In sevice recorvery the product is replaced and the affected persons are also paid the money due to the inconvenience. The examples of the Samsung cellphones is one of the best example. The company compensated the injured persons and also gave them their tested cellphones that don't blasts on charging.
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