The serving staff at mary's diner does not have to check with their supervisor before offering customers free dessert when the customers are dissatisfied with their dine-in experience. this is an example of

This is an example of employee empowerment. This is giving employees a positive degree of independence and accountability for decision-making on the subject of their detailed organizational tasks. It lets decisions to be completed at the lower levels of an organization where workers have an exclusive view of the subjects and difficulties facing the organization at a certain level.