You are the owner of a cellular phone store. A customer recently sent a phone back that she bought from you. She claims the phone won't turn on. After looking over the phone, you notice it has excessive water damage and is beyond repair. Additionally, the customer's warranty expired three months ago. You need to explain this in a message to the customer.
What are your goals when communicating this message? Check all that apply.
A. Promise a refund.
B. Explain clearly and completely.
C. Be fair.
D. Convey empathy and sensitivity.
E. Place blame on the customer.
Answers (2)
Know the Answer?
Not Sure About the Answer?
Find an answer to your question 👍 “You are the owner of a cellular phone store. A customer recently sent a phone back that she bought from you. She claims the phone won't ...” in 📗 Business if the answers seem to be not correct or there’s no answer. Try a smart search to find answers to similar questions.
Search for Other Answers
You Might be Interested in
Indicate the missing amount for each letter. Case 1 2 Direct materials used$9,720$ (g) Direct labor5,5208,650 Manufacturing overhead8,4904,540 Total manufacturing costs (a) 16,720 Beginning work in process inventory1,180 (h) Ending work in process
Answers (1)
If QuickStart does not want to make refunds for more than 7% of its batteries under the full-refund guarantee policy, for how long should the company guarantee the batteries (to the nearest month) ?
Answers (1)
The major advantage of focus groups is that the reliability of the data collected is high unlike other qualitative methods. a. True b. False
Answers (1)
A staffing firm provides landscaping services for clients on an ongoing basis. The staffing firm selects and pays the workers, provides health insurance, and withholds taxes. The firm provides the equipment and supplies necessary to do the work.
Answers (1)
Marleen, an obese adult, lost 20 pounds over the course of a year. within the next two years, she is most likely to
Answers (2)
New Questions in Business
Selected t-account balances for bloomfield company are shown below as of january 31, which reflect its accounting adjustments. the firm uses a calendar-year accounting period, but prepares monthly accounting adjustments.
Answers (1)
Niles and Marsha adopted an infant boy (a U. S. citizen). They paid $17,500 in 2016 for adoption-related expenses. The adoption was finalized in early 2017. Marsha received $3,600 of employer-provided adoption benefits.
Answers (1)
Explain briefly why professional certification and membership in professional organizations are important.
Answers (1)
Suppose that Omar's marginal utility for each additional cup of coffee is 5.5 utils per cup no matter how many cups he drinks.
Answers (1)
A worker gets a raise of $120 per month and quickly decides to spend $90 of the money on necessities and the occasional luxury, while putting the remaining $30 into retirement savings.
Answers (1)