You are a consultant offering advice to a large manufacturing firm about ways to increase its distinctive competency in customer responsiveness. What suggestions would you offer? Be specific and detailed in your answer

Answer and explanation:

Customer responsiveness can be increased by giving employees more power in decision-making situations. Most companies handle stiff procedures at the moment of dealing with issues with consumers. Some others have claim departments with representatives who are the only in charge of determining the resolution of cases.

Autonomy is the key player in this situation. If employees can make decisions on their own, cases will be solved faster avoiding bureaucracy in the process. Besides, empowering workers causes a positive effect on them since it increases their commitment and engagement towards their duties and the firm.