When dr. horton checked in at the ritz-carlton, it was 3
a. m. he had been traveling for over 12 hours and was exhausted. his suit, which he needed for a speech that morning, looked like he had slept in it. karen, the night clerk, offered to find a 24-hour dry cleaner and have the suit cleaned while dr. horton got a few hours of sleep. karen's actions are an example of?
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