One of your best customers verbally abusive to of your employees every time she visits your store. Your employees have complained to you several times about this customer what should you do?

You should confront the customer or ask her to leave the store if she does not stop her behaviors. Employees should be treated with respect, and if it is on-going action should be taken. You'll lose a customer or an employee (s). You have to do what's best for all customers and employees to make a comfortable environment for all.

*this is just what I would do, I don't see a specific right answer in this question but you can obviously change it to something similar.