Helena is identified as the person who is most knowledgeable about the information that her organization has received regarding sales projections. Therefore, her supervisor decides that she should serve as the key resource for reducing the equivocality of new information that the organization receives. Which of Weick"s rules for processing equivocality is being applied?

a. duration

b. personnel

c. successd. effort

b. personnel

Explanation:

Weick's approach to systems design is one which favors, process not structure, meaning his approach pays more attention to organizing than the organization.

According to Weick, organizing is the resolving of equivocality in an enacted environment by means of interlocked behaviors embedded in conditionally related process.

Hence, in this scenario, organizing deals with reducing equivocality (uncertainty) through information processing by personnel.

This personnel selected by the supervisor is Helena.

B. Personnel

Explanation:

Processing equivocality means processing ambiguity and according to Weick there are 4 ways for processing such information which includes

1. Personnel

2. Duration

3. Success

4. Effort

However, in this case we are concerned with the personnel aspect. Personnel has to do with the use of people for processing information that are ambiguous. In this case, Helena was used to reduce the ambiguity of the new information the organization receives since she the most knowledgeable concerning such information.