How can a system administrator give the sales operations team read/write access to all escalated cases? Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. A. Create an ownership-based sharing ruleB. Create a criteria-based sharing ruleC. Create a case assignment ruleD. Create a case escalation rule

Question

Cornelius Knapp

Business

1 May, 13:17

How can a system administrator give the sales operations team read/write access to all escalated cases? Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. A. Create an ownership-based sharing ruleB. Create a criteria-based sharing ruleC. Create a case assignment ruleD. Create a case escalation rule

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Answers (1)

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Isabell Valentine · Answer 1

B. Create a criteria-based sharing rule.

Explanation:

Creating a criteria-based sharing rule will give the specified access based on criteria selected to certain individuals or teams within an organization. This rule basically determine what records to share based on field values other than ownership.