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21 April, 09:21

A user reports that a PC gets a BSOD on startup. A technician has researched the error message and found a driver to replace. What should a technician do next to try to solve the problem?

Boot the machine into Safe Mode

Boot the machine into VGA Mode

Boot the machine into Windows RE

Restart the machine and install the driver

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Answers (1)
  1. 21 April, 09:25
    0
    The explanation of this question is given below in the explanation section. however, the correct option of this question is "Boot the machine into safe mode"

    Explanation:

    BSOD error on startup

    Blue screen of death error arises mostly when dirver produce fault into system or did not install properly. however, the correct option for this question, if PC gets BSOD error on startup then it is the best option for technician to remove the hardware that is recently installed and/or try to boot the machine into safe mode, then uninstall the driver that causing error on startup.

    BSOD error occur during running the program on PC

    However, if PC get BSOD during running program, then the best option for technician is to restart the machine and then install the driver properly. During this operation, as error occured, you may loss the data becuase you have no other option to save the data of program that is running.
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